General Terms and Conditions

§ 1 Provider and scope

The provider is Purple Digital UG (haftungsbeschränkt), Eifflerstraße 43, 22769 Hamburg, represented by the managing director Christoph Sterkel, registered in the commercial register of the Amtsgericht Hamburg under HRB 201104. These terms apply to the use of HalloAmt in the version that is on this page at the time of purchase. For a free order to have a letter explained, the version that applies is the one that is linked next to the terms checkbox when you place the order and that you accept with this checkbox.

§ 2 What HalloAmt is — and what it is not

HalloAmt helps you fill in German official forms: We ask you for the information step by step, enter it into the official form and give you a finished PDF.

If you are registered and at least 18 years old, you can also have a letter from an authority explained to you: You upload a photo or PDF, and HalloAmt tells you in your language who sent the letter, what is required, which deadlines are in the letter and which documents are requested. If the letter contains legal remedy information, we reproduce it as a complete block, translated word for word and with the German wording below it. If we have a form for the next step, we show it to you. We only save the explanation if you choose to, and then for 6 months; otherwise we delete it after 24 hours. We do not explain letters about fine proceedings or criminal proceedings, for example notices of a fine, hearings in fine proceedings, warning fines, penalty orders, indictments and summonses in investigation or criminal proceedings. Before uploading, the site checks the letter for this on your device. If it finds indications of such proceedings or cannot read the letter reliably, it does not accept it. Explain letter is a free, separate function and not part of a paid subscription. During the trial, we may restrict new orders to selected accounts. You can continue to read and delete explanations that you have already saved. Existing rights under paid contracts remain unaffected.

HalloAmt is not legal advice and not an authority. We do not check whether you are entitled to a benefit, and we do not submit anything for you — submitting it to the responsible office remains your task. Only the authority decides whether your application is approved.

§ 3 Conclusion of contract and prices

Filling in and the preview cost nothing; the preview has a watermark and is not a valid application. For especially extensive forms (Premium), this only applies to filling in up to the end of the first section; after that, you can only continue after a purchase. You only have to pay when you confirm a purchase in the payment process. For a purchase, the contract is concluded as soon as your payment is confirmed by our payment service provider Stripe.

Explain letter is free of charge. You place the order for it when, before uploading, you tick the mandatory checkboxes, including the consent to these terms, and press “Explain letter”. We accept the order by starting the explanation. Before that, we record your confirmations with the time and the version. If we cannot accept the order, for example because your daily limit has been reached, we show you this immediately.

There is the single purchase, the subscription with a monthly quota, the single purchase for particularly extensive forms (Premium, not included in the subscription) and the discounted additional application when your quota is used up. The prices that currently apply are on the prices page — there and not here, so that they do not differ when they change. All prices include VAT. You enter your card details at Stripe; we never see them.

§ 4 Term and cancellation

The monthly subscription initially has a term of one month. After that, it continues for an indefinite period and is billed every month until you cancel. You can cancel it at any time, even within the first month. The cancellation takes effect at the end of the current billing month, so after one month at the latest.

The 3-month package runs for three months and then ends on its own. It is not extended, and you do not have to cancel it. About one week before the end, we will remind you by email. If you want to continue after that, you take out the monthly subscription or buy a new package.

You can cancel at any time with one click — via the public page Cancel subscription, without logging in, or in your account.

Until the cancellation takes effect, your access remains and you can use your quota. We do not block anything immediately. Your right of withdrawal (§ 5) and the right to extraordinary termination remain unaffected for both offers.

§ 5 Withdrawal

As a consumer, you have a 14-day right of withdrawal.

For a single purchase, it expires as soon as we have made your finished form available for download, after you have expressly agreed that we start before the end of the withdrawal period, and you have confirmed that you lose your right of withdrawal as a result.

For a subscription, your right of withdrawal remains for the full 14 days. If you requested that we start immediately, you pay the share for the time already used if you withdraw.

You can find the complete information and the model form under Right of withdrawal.

§ 6 Scope of services and liability

(1) HalloAmt fills in the selected form according to the information that the user gives in the conversation. The user is responsible for making sure that this information is correct and complete.

(2) HalloAmt does not guarantee that the application will be successful. Only the responsible authority decides whether a benefit is granted. HalloAmt does not give legal advice.

(3) If an error in the created form is caused by an error in our software, we will refund you the amount paid for this form. You do not have to prove to us that you suffered any damage. This refund is an additional offer from us. Your legal rights, including those under paragraph 4, remain fully in place alongside it and are not limited by the refund.

(4) Apart from this, HalloAmt is liable without limitation in cases of intent and gross negligence, as well as in cases of injury to life, body or health. In cases of simple negligence, HalloAmt is only liable if it breaches an essential contractual obligation. This is an obligation that must be fulfilled for the contract to be carried out properly at all, and that you can normally rely on. In this case, liability is limited to the damage that is typical for this type of contract and foreseeable. Liability under the Produkthaftungsgesetz, under Art. 82 of the General Data Protection Regulation and under other mandatory statutory provisions remains unaffected, as do your legal rights in the event of defects.

(5) The explanation of a letter is a translation and reproduction of what the letter says. HalloAmt does not check whether the letter is genuine or correct, does not assess whether you are entitled to something, and does not advise you on whether to file an objection. A legal review of your case is not part of this function. If you want your rights to be checked, contact an independent advice centre or a lawyer. We do not explain letters about administrative fine proceedings or criminal proceedings (§ 2).

(6) HalloAmt does not calculate or monitor deadlines. Deadline information is shown with a reference to the letter and a translation: with the exact wording from the letter and, if we can determine it, the page on which it appears. If we cannot read a deadline reliably, we will tell you. If the AI does not reliably detect a deadline, this does not mean that the letter contains no deadline. The automatic recognition and translation may contain errors or omissions. Therefore, check the complete original letter, especially for further deadlines. There is no legal determination of when a deadline begins or ends.

§ 7 Your obligations

You use HalloAmt for your own applications or for those of a person who has asked you to do so. You only enter information about other people if you are allowed to. You only upload a letter if it concerns you yourself. You black out information about other people that is not needed for the explanation before uploading. You black out sensitive information about other people completely, for example about the health of your child or partner; if that is not possible, you do not have the letter explained. Before each download, we show you all the values entered and a preview. Only after you confirm that the information is correct do we release the download. We record your confirmation together with the time.

To protect against misuse and excessive costs, we limit the use of the chat per account and time period, for example by the number of requests or by the costs they cause us. If a limit is reached, we tell you when you can continue. The chat only answers questions about official forms. It is not a general AI information service.

§ 8 Availability

We do our best to keep HalloAmt running, but we do not guarantee uninterrupted availability. Maintenance, disruptions at our service providers or changes to official forms can temporarily restrict the service.

§ 9 Changes to these terms

(1) For a single purchase, the version of these terms that applied at the time of purchase always applies.

(2) While a subscription is running, we can change these terms for the future, but only for one of the following reasons: a change in the law or a court ruling requires it, or a technical change to our service makes it necessary. And only to the extent that the change is reasonable for you. We will send you a planned change by email at least six weeks before it takes effect, with the new text, the date it takes effect and a clear notice of your rights under this paragraph. If you do not object by the date it takes effect, the change is considered accepted. If you object, your subscription continues under the previous terms until the end of the paid period. We can then end it at the end of that period. You can cancel at any time anyway (§ 4).

(3) We do not change prices or the core of our service (§ 2) under paragraph 2 without your express consent. A new price only applies to you once you agree to it. If you do not agree, the old price applies until the end of your paid period, and after that the subscription ends if you do not want to continue it at the new price.

§ 10 Law and dispute resolution

German law applies. Mandatory consumer protection rules of the country in which you have your habitual residence remain unaffected.

We are not willing and not obliged to take part in dispute resolution proceedings before a consumer arbitration board.